At Hospitality Trainer, we believe in unlocking potential in people and profit—and our recent graduates from the Generic Management Level 5 Learnership embody this vision perfectly.
From Birchwood learners to hospitality leaders
Cliff Phela, Angie Tlome, Nokuthula Mngadi, Palesa Phakade, Nozibele Tshangans, and Tsepo Motaung began their hospitality journey as learners on the learnership program Hospitality Trainer runs at Birchwood Hotel and Conference Centre. Their dedication, enthusiasm, and natural flair for hospitality stood out, leading to our founder, Mark, inviting them to continue their learning journey to become accredited Facilitators and Assessors. With the upcoming industry change of transitioning SETA qualifications to QCTO qualifications, the team needed to be trained on new assessing criteria and once again, take the time to upskill.
Outstanding performance on the Generic Management Level 5 Learnership
In March 2024, our six team members embarked on the Generic Management Level 5 Learnership through Ucademy, a journey that concluded in October 2024. Despite having no prior managerial experience, they demonstrated remarkable dedication and growth throughout the program.
Their hard work culminated in portfolios of exceptional quality, which caught the attention of Ucademy’s external moderator. She remarked that she had not seen such a high standard of work in a very long time. This feedback is a testament to the high standard of excellence our staff uphold at Hospitality Trainer and a reflection of our mission: to empower individuals with skills, self-awareness and belief to achieve beyond perceived limitations.
The road ahead: Hospitality Trainer’s vision
As we celebrate this milestone, we’re also looking to the future. Here’s what’s next for us:
- Expanding Our Client Base: With our accredited and experienced team, we aim to serve more establishments across South Africa’s hospitality industry.
- Broadening Our Qualification Offering: We are actively seeking accreditation for additional qualifications to meet the evolving needs of the sector.
- Establishing Assessment Centres: We plan to register qualification-specific Assessment Centres tailored to the hospitality industry, ensuring rigorous and relevant evaluation processes.
Innovating for the future
Hospitality Trainer is more than a training provider; we are a catalyst for change. By continuing to innovate, adapt, and challenge the status quo, we aim to solidify our position as the Industry’s Preferred Skills Development Provider.
To our graduates—Cliff, Angie, Nokuthula, Palesa, Nozibele, and Tsepo—thank you for embodying our mission and inspiring us all. Your success is a reminder of what’s possible when passion meets opportunity. Here’s to a future of growth, excellence, and impact in South Africa’s hospitality sector and beyond.


Interested in exploring how learnerships can positively impact your people and profit? Explore our accredited in-house learnerships and begin the journey towards establishing learnerships at your establishment.
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