Hospitality management training that is customisable, practical and delivered by experts with a combined experience of over 60 years
New supervisors and assistant managers often experience a skills gap once they take up their new positions. In fact, the CATHSSETA annual Sector Skills Plan continually lists ‘lack of required experience‘ as a barrier faced by struggling new managers. Our hospitality management training and consulting programs will ensure your managers and supervisors are able to access fundamental management skills and new inter-departmental knowledge that will help them in their roles. Our suite of management services include:
Training:
Food and Beverage
Bar Service
Waiter Service
Audit of Service
Training:
Customer Service
Guest Expectations
Professional Mannerisms
Dress Codes
Training:
Product Knowledge
Understanding Venue Services
Directing Guests
Bar Knowledge
Training:
Supervisor Workshops
Management Skills
Entry-level to Assistant Manager Transition
Consulting:
SOPs and Audits
Auditing SOPs vs On-floor Service
Aligning SOPs to Job Descriptions
Consulting:
Management Consulting
F&B Service For Impact
Uplevelling Conferencing and Events
BENEFITS OF A HOSPITALITY MANAGEMENT TRAINING PROGRAM FOR NEW MANAGERS AND SUPERVISORS
- Increased morale as confidence in position increases
- Inter-departmental collaboration as new managers learn how to communicate across functions
- Less productivity interruption
- Reduction in staff turnover
- Development of leadership mindset and promotion of qualities such as creative problem solving, initiative and responsibility
- Quality control: creating a consistent guest experience
WHY CHOOSE US AS YOUR HOSPITALITY MANAGEMENT TRAINING PARTNER?
With a combined experience of over 60 years, the Hospitality Trainer team is a CATHSSETA accredited skills development provider for the hospitality industry. We understand that exceptional customer experience is core to the success of your hotel, conference centre or lodge. As such, we are proud to be able to deliver high quality, customisable and practical management services which result in well-trained, customer-focused managers and supervisors who are central to meeting every customer’s needs and exceeding their expectations.
We offer in-house hospitality and casino learnerships as well – which may better suit your operational and financial goals. Explore our offerings and get in touch.
Improve Your People And Your Profit With In-Service Hospitality and Casino Training That Delivers ROI