‘In-service’ hotel training is a core part of a hospitality establishment’s training program. But often, the benefits and challenges of this particular type of training are not well understood or properly leveraged. In this post, discover the pro’s and con’s of in-service programs so you can better analyse the success of your own training.
Firstly, what does ‘in-service’ mean?
‘In-service training’ is also known as ‘in-house training’. When we use either term, we are referring to an employee-learning program led by the company itself. Frequently, an in-service training program features the development of training materials, courses, assessments and supervision: all done by internal staff. Sometimes this is run by senior managers. Other times, the HR department can run this type of training. Staff learn ‘on the job’ and managers oversee their development, guiding them in best practice.
In-service hotel training is a brilliant way to give employees real-world experience. And the impact of correctly implemented in-house training can help your establishment run more efficiently, boost productivity and increase employee retention. All of which makes it a good investment. But there is no getting around it. If you want your in-service training to deliver real results and protect your bottom line, time and money need to be spent. Both of which are in short supply for most businesses.
There is no getting around it. If you want your in-service training to deliver real results and protect your bottom line, time and money need to be spent.
MARK HIBBERD
Advantages of in-service hotel training
- It is a relatively efficient form of training as there are no travel costs and training is done by another employee
- It can be tailored to the needs of the business
- Easy to organise and can be completed at short notice
- Well-trained employees are more efficient and generally make fewer mistakes.
- Employees value career development and learning opportunities, which may help you attract and retain them
- You can promote from within an experienced workforce and avoid the hassle of recruiting outside the company
Disadvantages of in-service hotel training
- Developing the course material in-house is very time consuming, and can easily become outdated over time
- Course content isn’t accredited so you lose out on various tax benefits and BBBEE points
- As the training is usually provided by other employees, it may mean that more people are unavailable to work, lowering productivity levels
- It is unlikely to bring new ideas and skills into the business
- The employee providing the training may be ineffective
Can your in-house hotel training be better?
Short answer: yes! If you outsource your in-service hotel training to an accredited trainer like Hospitality Trainer, then yes – your training can be better. Here’s why:
- We work closely with your team to link your own training materials to accredited unit standards
- By using accredited unit standards, your establishment can access SDL and BBBEE benefits
- Training down-time is flexible around your operational requirements
- And productivity levels remain high as all internal staff are working on hotel operations rather than on building PowerPoint presentations
Essentially, in-service training can be a way to improve your people and improve your profits at the same time. Training that over-delivers on ROI? Now there’s a thought!
In-service training forms part of our accredited in-house learnership programs. The learnership takes place at your hotel, lodge or conference centre with staff experiencing theoretical and practical components on-site. Get in touch to know more!
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