In my 38+ year career, I have watched hopitality establishments struggle to achieve a balance between exceptional staff and profit. Yet a surprisingly simple model exists to help hospitality executives achieve just that.

Post-pandemic economic sustainability in an already distressed hospitality sector is challenging at best. We all know that providing an exceptional guest experience to ensure return business is key to economic recovery. Easier said than done – I get it.
Service standards are often compromised in cost sensitive situations. The payroll burden is front and centre as we claw our way back into the new normal. Yet finding the balance between a high standard of service delivery and a sustainable bottom line, keeps managers in a perpetual state of tension.
Providing an exceptional guest experience to ensure return business is key to economic recovery in the medium to long term. Easier said than done – I get it.
MARK HIBBERD
Staffing your operation to deliver the expected service standards can quickly result in problems.
- A bloated headcount that cuts into the profits in off-season.
- Understaffing that compromises service delivery.
- Resorting to temporary labour which we know has its own challenges.
- And let’s also throw in the numerous legislated business practises that require navigation.
Doing business, particularly in Hospitality, requires out-the-box thinking. “Staff training”, as seasoned managers know it, or the modern term of “skills development”, is largely ignored. It’s labelled as an arduous undertaking that costs a fortune for no discernible ROI.
So what can you do?
Exceptional staff with better profits is the holy grail here. And is actually achievable through a surprisingly simple model. Industry specific Learnerships ease the payroll burden, and, apart from ticking boxes on a BBBEE score card (yes I know) have very attractive financial benefits that talk directly to the bottom line.
We understand that an exceptional guest experience is core to your success. And we pride ourselves on being able to deliver high quality training which results in well prepared, customer-focused employees who are central to meeting customer’s needs and exceeding their expectations. In essence, we provide the platform for companies to build fresh young talent, drive transformation and develop skills and knowledge in-line with the National Skills Development Strategy. And more importantly, improve your bottom line.

If you want to know more about how hospitality training can have positive financial impacts, reach out to hear how our accredited, in-house learnerships allow you to access a variety of levy and tax incentives. Our experienced team is ready to show you achieving the ‘holy grail’ of exceptional staff and exceptional profit is very possible.